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Our Shipping Policy

At Khai Teoh, our team makes every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. We endeavour to dispatch all orders within 24-48 business hours, however we do ask for your patience during busy periods. Your order will be packed and dispatched, provided;

  • The item you have chosen is in stock.

  • The delivery address has been verified.

  • Payment has been approved and received.

Please note that once your order has been handed over to the delivery partner, KHAI TEOH will not be held responsible if your address is impartial or incorrect or if your parcel's gone missing or misdelivered.

 

We will use the address provided by you in the order form, if you have inputted an incorrect shipping address, please contact us as soon as possible! Once your order has been shipped out, there is very little we can do to amend your shipping address.


Malaysia Local Shipping & Delivery
 

  • FREE Standard Shipping with J&T Express Malaysia Wide on orders over RM 200.

  • Standard Shipping with J&T Express on orders under RM 200 - RM 8 (West Malaysia) and RM 20 (East Malaysia)

  • All Malaysian orders are sent with J&T Express within 48 business hours of ordering.

  • Orders can be delivered to a business or residential addresses. If you are not at home, your order will be left in a safe place on the property.

  • Same Day Delivery is also available to areas within Kuala Lumpur, Selangor and Putrajaya, which will be a flat rate of RM15. The cut off time for receiving your orders on the day itself will be 5 pm. Any orders after 5pm will be delivered the next day.

Please note, the shipping fees are non-refundable with refunds or exchanges.

Delivery Times

  • Standard Shipping for West Malaysia can take 3-5 business days after dispatch, for East Malaysia it may take up to 5-8 business days, depending on your location.

  • Delivery times do not include dispatch times.

  • Purchases made on weekends and public holidays are processed and shipped the following business day. Please allow an extra day to delivery times for each public holiday during these times.

  • Once your order is dispatched you will receive your tracking number via your email entered at checkout after 5pm GMT.

International Shipping & Delivery

  • All international orders are sent with Pos Malaysia, J&T Express or NinjaVan within 48 hours of ordering.

  • Once your order is dispatched you will receive your tracking number via your email you’ve entered at checkout.

  • International delivery costs are as below, if your country isn't listed please contact our customer service team on our live chat during business hours (10am - 6pm GMT, Mon - Fri) or at info@khaiteoh.com to enquire if we can ship to your country and a shipping estimate.

Singapore 

  • FREE Express Shipping for all orders over RM 450.

  • For orders under RM 450 a flat rate of RM 35 applies.

  • Estimated delivery time is 5-7 business days after dispatch depending on location.

Brunei Darussalam​

  • Flat rate of RM 60 for all orders

  • Estimated delivery time is 5-7 business days after dispatch depending on location.

China, Hong Kong, Taiwan

  • Flat rate of RM 60 for all orders.

  • Estimated delivery time is 5-7 business days after dispatch depending on location.

Australia & Indonesia

  • Flat rate of RM 60 for all orders.

  • Estimated delivery time is 5-7 business days after dispatch depending on location.

U.S., Canada, Puerto Rico, Europe And The Rest Of The World

  • Flat rate of RM 100 for all orders.

  • Estimated delivery time is 5-7 business days after dispatch depending on location.

If your country is not available at checkout, please email and the team can further advise the status of this.

Customs/Tax & Currency
Please note: We are unable to calculate local customs and sales tax with all international deliveries. You will be notified by your local customs authority once your order has reached your country. They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

Ordering Assistance
For all online customer service and product enquiries, please contact us on live chat during business hours (10am - 6pm GMT, Mon - Fri), email us on info@khaiteoh.com or call our online office on +6012 6006518  between 10am and 6pm Monday to Friday (GMT). If for any reason your items purchased are sold out, we will notify you by email as soon as possible and you can either receive an immediate refund or back order if available.

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